Late Cancellations & No-Call/No-Shows

I understand that life happens, and I always appreciate open communication. If you need to make changes to your appointment, please let me know as soon as possible so I can best accommodate you and offer the time to another client in need of care.

Appointments cancelled within 24 hours of the scheduled service are subject to a $25 late cancellation fee. This is industry standard. Rescheduling within 24 hours of your appointment time is also considered a late cancellation. No-call/no-show appointments are charged the full amount of the scheduled service, regardless of vouchers or discounts. Please understand the major inconvenience of canceling late/not showing up.

I am always happy to waive these fees in the event of illness or a serious emergency, just keep me informed. Communication is key, and I truly appreciate it.

Credit Card Requirement

A credit card is required to reserve your appointment time. Your card will only be charged in the event of a no-show or late cancellation. When booking online, you’ll be able to securely enter your card information through the intake form.

ClassPass

ClassPass appointments are available for new, first-time clients only.

Please note that ClassPass cancellation policies differ from my policies. My policies override theirs.

Groupon

Due to the large cost of advertising with Groupon, Groupon vouchers are valid for first-time clients only, with a limit of one voucher per client, and are for residents of Pensacola and the surrounding area. If you have purchased the voucher and need a refund, please contact Groupon.

I reserve the right to refuse service at any time and for any reason.