Late Cancellations & No-Call/No-Shows

I understand that life happens, and I always appreciate open communication. If you need to make changes to your appointment, please let me know as soon as possible so I can best accommodate you and offer the time to another client in need of care.

Appointments cancelled within 24 hours of the scheduled service are subject to a $25 late cancellation fee. This is industry standard. Rescheduling within 24 hours of your appointment time is also considered a late cancellation. No-call/no-show appointments are charged the full amount of the scheduled service, regardless of vouchers or discounts. Please understand the major inconvenience of canceling late/not showing up.

I am always happy to waive these fees in the event of illness or a serious emergency, just keep me informed. Communication is key, and I truly appreciate it.

Credit Card Requirement

A credit card is required to reserve your appointment time. Your card will only be charged in the event of a no-show or late cancellation. When booking online, you’ll be able to securely enter your card information through the intake form.

ClassPass

ClassPass appointments are available for new, first-time clients only. ClassPass does not include gratuity.

Please note that ClassPass cancellation policies differ from my policies. My policies override theirs.

Groupon

Due to the large cost of advertising with Groupon, Groupon vouchers are valid for first-time clients only, with a limit of one voucher per client, and are for residents of Pensacola and the surrounding area. If you are not looking for a therapist to see regularly (more than once), are moving out of the area soon, or are simply looking for a cheap massage, please do not use Groupon to see me. Groupon vouchers do not include gratuity. If you have purchased the voucher and need a refund, please contact Groupon.

Intake Form

An intake form is required to be submitted before your first appointment. Once you request the appointment, I will text and/or email you a link to the form. If it is not submitted within 24 hours of being sent to you, your request will be declined. This is so that other clients have the option to book that spot.

General

Your comfort and well being are important to me. Please communicate any discomfort of any kind during our session.

When you arrive for our session, park in the parking lot near Ozone (Gonzales is the side street). Then, send me a text. I will then go out to you to show you in.

I reserve the right to refuse service at any time and for any reason.